24/7 towing and roadside help
Towing in Waterbury, CT: Tow Truck Help in the Brass City and the Naugatuck Valley
Stuck in Waterbury? Call 1-888-TOW-1213. We lock your price by text, send the nearest available partner tow company and check on you until help arrives.
If anyone is hurt or you're stopped in a live lane, call 911 first.
- Check-ins until help arrives
- Driver card and truck tracking
- Price locked by text
- Photo-protected tow
How it works in Waterbury. Sentinel Towing is a network, not a tow company. A vetted local partner in the Waterbury area does the job. We stay with you by text and hold them to your locked price. Not in Waterbury? Find a tow truck near you.
Tow truck in Waterbury
Towing in Waterbury: The Mixmaster, I-84 and Route 8
Two highways carry most of Waterbury's traffic, and they meet right downtown. I-84, the Yankee Expressway, comes in from Middlebury and Southbury in the west and leaves toward Cheshire in the east. Route 8 follows the Naugatuck River, up from Naugatuck and Beacon Falls and on north to Watertown and Thomaston.
Where they cross, they stack up on the Mixmaster, the double-decked bridge over the Naugatuck River. It's one of the most congested interchanges in the New York and Connecticut region. A stall there backs traffic up fast.
Call and tell us the highway, your direction and the last exit. We lock your price by text, then send the nearest available vetted partner. That could be a jump start at Brass Mill Center, a tire change on a side street, or a tow off I-84 to your shop.
On the Mixmaster? Upper or lower?
Eastbound traffic runs on the upper deck. Westbound runs on the lower deck. Tell us which deck you're on first. It's the difference between a driver coming up the right ramp or the wrong one.
Then stay in the car, belt on, hazards flashing. There's no good place to walk on a bridge.
Hills and winter
A River Valley With Hills on Both Sides
Waterbury's name comes from all the streams running down into the Naugatuck River from the hills on either side of the valley. You can hear it in the neighborhood names: Bunker Hill, Washington Hill, Pine Hill, Long Hill, East Mountain.
Put snow and ice on those streets and cars end up stuck. Winters here are cold and snowy. Nearby NOAA stations show about 43 inches of snow a year and about 166 nights at or below freezing.
- Slid into a snowbank? If the car runs and isn't damaged, a winch-out can pull it back onto the road. Don't keep spinning the tires.
- Car won't crank on a cold morning? The station near Thomaston averages about 9 nights a year below zero. A tired battery often quits first, so try a jump before a tow.
- Stuck on a steep street? Tell us which way the hill runs and whether you're facing up or down. It changes how the driver sets up.
Connecticut law
Three Connecticut Rules That Matter When You're Stuck
- Drivers must move over for youUnder C.G.S. 14-283b, a tow truck with flashing lights counts as an emergency vehicle, so drivers must slow down and move over a lane. The law also says drivers in the next lane must move over for any car stopped on the shoulder or breakdown lane, when it's safe. That includes yours.
- Clear the snow off your roofC.G.S. 14-252a says drivers must clear ice and snow from the hood, trunk and roof before driving. After a winch-out, brush the car off before you head back onto I-84.
- Private lots must post the rulesUnder C.G.S. 14-145, outside of fire lanes, hydrants and a few other spots, a commercial lot must post signs saying where towed cars are stored, how to get them back and what it costs. The tow company must tell local police within two hours of the tow.
We don't do impound or private lot releases. But if your car won't start once you get it back, call us.
Areas we cover around Waterbury
Waterbury Neighborhoods and Valley Towns
- Downtown and the Brass Mill Center area
- The North End, South End, East End and West Side
- Bunker Hill, Town Plot, Overlook and the Country Club area
- Washington Hill, Brooklyn, Hillside and the WOW neighborhood
- East Mountain, Long Hill, Pine Hill, Bucks Hill and Waterville
- Naugatuck and Beacon Falls down Route 8
- Watertown and Thomaston up Route 8
- Middlebury, Southbury and Cheshire along I-84
- Wolcott, Prospect and Plymouth
You'll get your driver's name, photo and truck by text, plus a link to track your truck as it comes up the valley.
Waterbury questions
What Waterbury Drivers Ask
I broke down on the Mixmaster. What do I tell you?
Upper deck or lower deck first, then whether you're on I-84 or Route 8 and the last exit you passed. Stay buckled in with your hazards on. If you're blocking a live lane and can't move, call 911 first.
My car slid into a snowbank on a hill. Can you get it out?
Usually, with a winch-out, if the car isn't damaged. Tell us the street and which way the hill runs. Your price comes by text before anyone is sent.
My car was towed from a store lot. How do I find it?
Look for the posted sign. In most cases, Connecticut law says commercial lots must post where towed cars are stored and how to get them back. The tow company also has to notify local police within two hours.
Can you text my family while I wait on Route 8?
Yes. Give us one number and we text them your location and when the truck should arrive. It's part of the Stay-With-You Promise.
Roadside help in Waterbury, CT
Tow Truck and Roadside Services in Waterbury
Sentinel is a 24-hour towing and roadside assistance network for Waterbury drivers. Tell us what happened, and we send a vetted local towing company near you with a truck suited to the job: a tow truck for a car that can't be driven (a flatbed where the vehicle needs one, like many all-wheel-drive cars), or a service truck for a jump start, lockout, flat tire, fuel delivery or winch-out.
Car towing
Cars, SUVs, minivans and light pickups. Price locked by text, photos before hookup.
Car towing
Jump starts
Clicks, dim dash lights or nothing at all? A dead battery jump, day or night.
Jump starts
Car lockouts
Keys locked inside, on the seat or in the trunk. A partner works to get you back in without damage.
Car lockouts
Flat tire changes
Got a spare but no safe way to put it on? A partner swaps it for you.
Flat tire changes
Fuel delivery
Ran out of gas? Enough fuel to get you to the nearest station.
Fuel delivery
Winch-outs
Stuck in snow, mud or a shallow ditch near the road? A partner can usually pull you out.
Winch-outsThe Sentinel Stay-With-You Promise
Seven Promises on Every Waterbury Call
Read the fine print on the promise page.
We stay with you. From your call until the truck arrives, we check on you by text.
See your driver before they arrive. You get their name, photo and truck by text, and you can track your truck on a map.
Your family knows too. Give us one number, and we text them your location and arrival time.
Photo-protected tow. Before hookup, your driver photographs all 4 sides of your vehicle. We text you the photos.
Price locked by text. You get your price by text before we dispatch. That price is the most you pay for the job. If the job changes, we text a new price first and you decide.
Never stranded after. Ride along in the truck when it's safe and allowed, or we help you get a ride. We also point you to a good repair shop.
Free Sentinel Circle. After your first job, your vehicle is on file. Next time, just text "TOW" for priority dispatch.
How it works
From Your Call to Your Driver
- 01You call
Our 24/7 line answers
Call 1-888-TOW-1213. Tell us where you are, what you drive and what went wrong.
- 02We lock it in
Your price, by text
We text your price before anyone is sent. That's the most you'll pay for the job you described.
- 03A partner accepts
The nearest truck takes it
The nearest available partner tow company accepts your job. They're vetted for insurance and licensing.
- 04You see who's coming
Driver card and tracking
You get your driver's name, photo and truck, plus a link to track your truck. We check in until they arrive.
Nearby cities
Waterbury roadside guides
Waterbury, CT
Stuck in Waterbury? Call and We'll Stay With You.
Our line answers 24/7. Your price is locked by text before we send anyone.