Towing and Roadside Questions, Answered Plainly

A driver from a local tow company that partners with us. Before they arrive, you get their name, photo and truck by text. Sentinel doesn't own trucks. We run the call, the price and the updates.

Yes. Our line at 1-888-TOW-1213 answers 24/7, every day of the year.

Across the US and Canada, as partners join. We're adding them city by city. If there's no partner near you yet, we'll say so on the call so you can try someone else right away. See the cities page.

No. Sentinel arranges local tows and roadside jobs, not long-distance moves. If your car can't be driven, a partner takes it to a shop near where it broke down, and we can suggest one on the call.

Yes, on our online request form. Calling is still the fastest way to get a truck moving.

From what you tell us on the call: where you are, what you drive, what went wrong and where the car needs to go. Then we text you the price before any truck is sent.

You pay the texted price. Show the driver the text, or text us. Partners agree to honor it before they ever take a Sentinel job.

You pay Sentinel, not the driver. After you say yes to your texted price, you pay a deposit by secure link, and we send a truck. The rest is charged when the job is done, and the total is never more than your texted price. If a driver at the scene asks you for money, don't pay. Call us.

Your driver's name, their photo and their truck. It comes by text as soon as a partner takes your job. More on the track your truck page.

It follows your driver's phone and refreshes as they drive. It's not second-by-second, and weak signal can pause it. When it pauses, you see the last known spot and a new arrival time.

So there's a record of how it looked before it was hooked up. The photos protect you and the partner, and they settle damage questions fast.

No. Texts are optional, and saying no never affects your help. Without texts, we give you updates by phone.

Reply STOP to any text from us. Reply HELP for help.

No, never. The partner doing your job gets what it needs to do that job, like your name, number and location. It may call you about the job. It never gets your text consent and can't market to you. Read our privacy policy.

It depends on where you stopped. If you can get well away from traffic, like behind a guardrail or into a parking lot, that's often safest. On a busy road with nowhere safe to stand, stay buckled in with your hazards on. If you're in a live lane or anyone is hurt, call 911.

Check it against your driver card. If it doesn't match, don't hand over your keys or sign anything. Text or call us. If you feel unsafe, lock your doors and call 911.

Light-duty ones: cars, SUVs, minivans and light pickups. See all six services.

Heavy-duty trucks, RVs, motorcycles, long-distance tows, impounds and police rotation calls. We also don't cut keys, sell tires or charge electric cars.

Apply on our partner page. We pay you for each job you complete, areas aren't exclusive, and every partner shows proof of insurance and licensing first.